Refund and Correction Policy

Personalised digital product

Because the Playbook is created from the customer’s submitted information, completed orders are generally not refundable after generation has started, except where required by applicable law or payment-provider terms.

Full refund

A full refund may be issued when LaunchTailor cannot create the purchased product, the order was charged incorrectly, or another mandatory refund right applies.

One included correction

The customer may request one correction when a submitted name, city, currency, schedule, budget, or other profile detail was used incorrectly; a section directly contradicts the questionnaire; an arithmetic or factual error exists; or a required section is missing.

Not included in the correction

The correction does not include changing original answers, replacing the business model after delivery, adding a second business, rewriting around new goals, or guaranteeing a financial result.

Request process

Submit the order ID, purchase email, issue description, and relevant page or section through the contact page.